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Frequently asked questions about Thorcasino

How do I cancel a bonus before wagering?

A player can opt to cancel a bonus prior to meeting the wagering requirements. The bonus funds and any winnings generated from them will be forfeited upon cancellation. This action prevents any further accumulation of wagering that needs to be completed. It is important to consider the remaining wagering amount before making this decision.
The welcome bonus at Thorcasino offers 300% up to €2,000 plus 100 free spins, with wagering requirements ranging from x35 to x45. The bonus must be wagered within a 30-day period. If a player cancels the bonus, they relinquish any potential winnings that have not yet been converted to real money.
The maximum bet allowed while using bonus funds is €5. If a player cancels the bonus, they will not be subject to this wagering restriction moving forward. This allows them to place any stake size they prefer with their own deposited funds without penalty.
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Support and contact methods at Thorcasino

Which slots count only 10 percent?

Contribution towards wagering requirements varies by game type. Slots contribute 100% to the wagering requirements, offering the fastest way to clear bonus funds. This means every euro wagered on a slot game counts as a full euro towards the total turnover.
Table games and live casino games contribute only 10% towards fulfilling the wagering requirements. For example, wagering €10 on a table game would only count as €1 towards the x35 or x45 turnover. This significantly extends the time and amount needed to clear the bonus.
This differential weighting means that players aiming to complete wagering quickly should focus on slot games. A €2,000 bonus with x40 wagering requires €80,000 in turnover. Playing slots would mean wagering €80,000, while playing live games would necessitate €800,000 in wagers.

Which slot offers the highest maximum win in multipliers?

The slot game Jammin' Jars, developed by Push Gaming, provides a significant win potential. This game features a maximum multiplier win of up to x20,000. Such a substantial multiplier means that even small initial bets can result in very large payouts.
Jammin' Jars operates on an 8x8 grid using a Cluster Pays mechanism. This means wins are formed by landing groups of matching symbols, rather than traditional paylines. The game's high volatility indicates that wins may be infrequent but can be substantial when they occur.
With a Return to Player (RTP) of 96.83%, Jammin' Jars offers a competitive theoretical payout rate. This RTP, combined with the high volatility and x20,000 max win potential, makes it an attractive option for players seeking high-risk, high-reward gameplay.

What does Hold and Win mean on 5x3 reels?

The term 'Hold and Win' refers to a specific bonus feature commonly found in slot games. When triggered, this feature typically locks certain symbols in place, often bonus or cash symbols, while other reels re-spin. This mechanic aims to accumulate more of these valuable symbols.
On a 5x3 reel setup, the 'Hold and Win' feature would apply across these 15 positions. The goal is usually to fill the screen with special symbols to achieve the highest possible payout. The number of re-spins awarded is often fixed but can sometimes be re-triggered.
This feature is distinct from standard gameplay and serves as a special round to boost winning potential. The accumulated value of the symbols held, combined with any fixed jackpots available during the feature, determines the final payout from the bonus round.

Why does an open KYC check delay withdrawal?

KYC, or Know Your Customer, is a mandatory verification process designed to ensure the security of player accounts and prevent fraud. An open KYC check means that the casino is awaiting necessary documentation from the player to confirm their identity and address.
During the KYC process, players are required to submit documents such as an ID and an address proof, which must be no older than 3 months. This verification typically takes between 24 to 48 hours to complete once all required documents are received by the casino.
Withdrawals are processed only after the KYC verification is successfully completed. This is a standard security measure in the online gambling industry to comply with regulations and protect both the player and the operator from illicit activities. Therefore, any pending KYC will pause the withdrawal timeline.
Quick answers to common questions
QuestionShort Answer
What welcome bonus is available?300% welcome bonus up to €2,000 plus 100 free spins
What is the minimum deposit?from EUR 10, depending on the method
How long does a withdrawal take?e-wallets and crypto usually same day, cards 1-3 business days
Is there a mobile app?yes, for Android and iOS plus a mobile web version
Can games be tested for free?yes, most slots run in demo mode without a deposit
How do I reach support?live chat and email, around the clock
Which currencies are accepted?EUR and other common currencies

What does Jacks or Better 9/6 mean specifically?

The term Jacks or Better 9/6 refers to a specific paytable configuration for the video poker variant. In this setup, a pair of Jacks or better pays out 9 units for every 6 units wagered. This is a common benchmark in video poker, indicating a particular return to player (RTP) rate.
Understanding this paytable is crucial for players aiming to optimize their strategy. The 9/6 designation is often associated with a higher RTP compared to other Jacks or Better variations. This means that, theoretically, over a large number of hands, the game is designed to return a greater percentage of the total wagers back to players.
For players, this means that games displaying the 9/6 payout structure for Jacks or Better are generally considered more favorable. While actual results can vary due to the inherent randomness of card games, choosing a 9/6 game provides a statistically better foundation for potential returns compared to tables with less generous payouts.

How much storage space does the Android app use?

The Android application for this casino requires approximately 45 MB of storage space. This figure indicates the size of the application file that needs to be downloaded and installed onto an Android device. This amount of storage is relatively modest in the current landscape of mobile applications.
To ensure smooth operation, the Android app is designed to run on devices with Android version 8.0 or higher. This specification ensures compatibility with a wide range of modern Android smartphones and tablets. Adequate storage is necessary for the application to install and function without performance issues.
Having 45 MB of data available for the app is generally manageable for most users. It is recommended that users have sufficient free space on their device before commencing the download to prevent any installation errors. This allows for proper caching and updates without compromising device performance.

What stakes apply at the live Roulette tables?

Specific stakes for live Roulette tables are not detailed in the provided information. However, the general bonus contribution for live dealer games is noted as 10%. This means that any wagers placed on live casino games, including Roulette, will only contribute 10% towards meeting the wagering requirements of a bonus.
This 10% contribution rate is a key factor for players utilizing bonus funds. For example, if a player wagers €10 on a live Roulette table, only €1 will count towards the bonus turnover. This is a common practice among online casinos to balance the attractiveness of live dealer games with bonus offers.
Players should be aware that this lower contribution rate for live games is standard when a 300% welcome bonus up to €2,000 plus 100 free spins is active. While live Roulette offers an engaging experience, its contribution to bonus wagering is significantly less than, for instance, slots which contribute 100%.

What to consider for a 10 instead of 20 EUR minimum deposit?

Opting for a 10 EUR minimum deposit means that this is the lowest amount a player can deposit to start playing. This is a lower threshold compared to a 20 EUR minimum, potentially making it more accessible for players with smaller bankrolls. The casino accepts minimum deposits starting from 10 EUR.
This 10 EUR minimum deposit is applicable across various payment methods, including cryptocurrencies like Dogecoin (DOGE) and Bitcoin (BTC). For these crypto options, deposits can be processed within 5 to 30 minutes for DOGE and 10 to 60 minutes for BTC. This allows for quick access to gameplay.
While a 10 EUR minimum deposit is available, players should note the bonus terms. The welcome bonus offers 300% up to €2,000 plus 100 free spins, with a wagering requirement of x35-x45 and a 30-day validity period. The maximum bet allowed while using the bonus is 5 EUR.

Is 2 GB RAM enough for live tables?

The system requirements indicate that a minimum of 2 GB of RAM is needed for the mobile applications. This specification applies to both the Android and iOS versions of the casino's app. Having 2 GB RAM ensures that the application can run smoothly on compatible devices.
For the Android app, this translates to a requirement for devices running Android 8.0 or higher, with approximately 45 MB of storage. Similarly, the iOS app requires iOS 13+ and occupies around 60 MB. These figures suggest that the apps are optimized for efficient performance with the specified RAM.
Therefore, 2 GB of RAM is considered sufficient for using the live dealer tables via the mobile application. This amount of memory should allow for stable streaming and interaction with live casino games without significant performance degradation, provided other background processes are minimal.

Are free spin winnings wagered separately at x40?

The 300% welcome bonus up to €2,000 includes 100 free spins, which are subject to a x40 wagering requirement. This means that any winnings generated from these free spins must be played through 40 times before they can be withdrawn. For example, if €10 is won from free spins, a total of €400 (€10 x 40) must be wagered on eligible games.
This separate wagering requirement for free spin winnings is distinct from the general bonus wagering conditions. While the main bonus has a wagering requirement between x35 and x45, the free spins specifically apply the x40 multiplier. This distinction is important for players to track their progress towards meeting the withdrawal criteria for all bonus-related funds.
Players should note that the contribution of games towards bonus wagering can vary. While slots contribute 100%, live casino games and table games contribute only 10%. This means that wagering on live dealer games will take significantly longer to fulfil the free spin winnings' x40 requirement compared to playing slots.

Which payment method pays out within 24 hours?

For players utilizing cryptocurrency, Litecoin (LTC) offers a payout window of 0 to 24 hours. This rapid processing time allows for swift access to funds once a withdrawal request has been initiated and approved. The minimum withdrawal amount for Litecoin is €20, with a maximum limit of €10,000 per transaction.
This 0-24 hour payout timeframe for Litecoin is a significant advantage for players prioritizing speed. In contrast, other methods like CashLib, a prepaid option, do not offer any withdrawal functionality. Therefore, for those seeking to receive winnings within a day, Litecoin emerges as a primary choice.
When withdrawing via Litecoin, there are no additional fees imposed by the casino, beyond the standard network fee. Deposits also benefit from this swift processing, typically taking between 5 to 30 minutes. This makes Litecoin a consistent and efficient option for both depositing and withdrawing funds.

What does not count towards bonus wagering?

Live casino games and table games contribute only 10% towards meeting the wagering requirements of the welcome bonus. This means that for every €10 wagered on these games, only €1 will count towards the total turnover needed to release bonus winnings. This significantly extends the time required to fulfil the bonus conditions.
Therefore, games such as Blackjack, which may offer strategic play, do not contribute substantially to bonus wagering. The RTP of games like Esqueleto Explosivo 2, a Thunderkick slot with a 96.13% RTP and high volatility, contributes 100% towards wagering, making slots the most efficient game type for clearing bonuses.
Players must be mindful of these contribution rates to effectively manage their bonus funds. While the main bonus has a wagering requirement of x35-x45 and a 30-day expiry, the 10% contribution from live and table games means that focusing on slots is crucial for timely completion. A maximum bet of €5 applies while the bonus is active.

When do the 100 free spins expire?

The 100 free spins included with the 300% welcome bonus are valid for a period of 30 days. This duration commences from the moment the bonus is claimed and credited to a player's account. It is essential for players to utilize all free spins within this timeframe to avoid forfeiture of any potential winnings.
This 30-day expiry period applies to both the free spins and the main bonus funds. Players must complete the wagering requirements, which are x35-x45 for the bonus and x40 for free spin winnings, within this same 30-day window. Failure to do so will result in the bonus and any associated winnings being voided.
To maximize the benefit of the free spins, players should aim to use them on eligible slot games. While the specific games for free spins are not detailed, slot games generally contribute 100% towards wagering. This ensures that any winnings generated can be more efficiently converted into withdrawable cash within the 30-day limit.

Is Blackjack insurance mathematically worthwhile?

Blackjack insurance is a side bet offered when the dealer's upcard is an Ace, allowing players to bet on whether the dealer has Blackjack. Mathematically, insurance is generally not a worthwhile bet for players as it carries a higher house edge compared to the main game. This is because the odds of the dealer having Blackjack are less favorable than the payout odds of the insurance bet.
The house edge on standard Blackjack games can be as low as 0.5%, depending on the rules. However, the house edge on insurance bets can range from 7% to 14% or even higher, making it a consistently losing proposition over the long term. Therefore, even if a player has a strong hand, taking insurance is typically not advised from a purely mathematical standpoint.
While insurance may seem like a way to protect against a dealer's Blackjack, its unfavorable odds mean it erodes a player's bankroll faster. For players focused on optimal strategy and minimizing losses, it is best to avoid the insurance bet. This principle holds true even when considering the 10% contribution of table games to bonus wagering requirements.

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